FAQs
Are the pieces in 925 silver?
Are the pieces in 925 silver?
Yes, all of our jewels that are described as silver are made of 925 sterling silver.
Are the parts hypoallergenic?
Are the parts hypoallergenic?
Yes, our jewelry is hypoallergenic. Silver is a noble material and the chances of causing allergies are very small.
Are Sophia Jewellery trinkets compatible with bracelets from other brands?
Are Sophia Jewellery trinkets compatible with bracelets from other brands?
Yes, our charms are compatible with all brands.
What is the difference between the malleable and the rigid bracelet?
What is the difference between the malleable and the rigid bracelet?
The malleable bracelet is soft, its chain is flexible. The rigid chain, on the other hand, has a more consistent chain.
Is shopping at Sophia Jewellery safe?
Is shopping at Sophia Jewellery safe?
Yes, we do hundreds of shipments a day. You can find evaluations of our customers on our Facebook, testimonials on our website or even the evaluations on our jewelry, in each piece. In addition to these options, you can see reviews on Instagram itself.
What are the forms of payment?
What are the forms of payment?
At Sophia Jewellery you can pay by credit card, PayPal, Klarna and AfterPay.
How is the shipping cost calculated?
How is the shipping cost calculated?
Very simple, when clicking on any jewel, a field will appear where you can place your postal code, after inserting the numbers, just click on “Ok” and the value and available shipping methods will appear.
How do I make an exchange or return?
How do I make an exchange or return?
Requesting an exchange is very simple! Contact us by email support@sophiajamesjewels.com and inform your order number, the reason for the exchange or return and a photo of the jewel. Thus, everything is registered and you have a much more efficient exchange.